Returns and Refunds
No Refunds
All sales are final, and we do not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.
Defective or wrong merchandise
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it. Please contact Customer Service at service@dwcwatches.com within 48 hours from the date of delivery, and at our discretion, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted. Refunds can only be credited back to the original form of payment. You will not be charged any additional shipping fees for replacement items.
Merchandise not received
If your item is not received by mail, we will be happy to work with you and the shipping company to help resolve the issue as quickly as possible. Please note that a written customer confirmation may be required to help expedite a claim with the shipping company. Any information provided may be used in our internal investigation with the shipping company, insurance company, and respective law enforcement agencies.
Exceptions / Taiwan (Republic of China) 7-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into Taiwan (Republic of China), according to the provisions of the Consumer Right Act, consumers are entitled to a 7-day cooling-off period from the day after the arrival of the goods (subject to the date of receipt). If the seventh day is a holiday, the end date will be the next day.
No items are returnable after the 7-day cooling-off period.
You are no longer entitled to any discount or other preferential activities after returning any goods. We reserve the right to settle the payment according to the price of each product at the time of purchase and deduct the corresponding price difference from the refund amount.
If you need to return the product, please keep the product and the package intact. To be eligible for a return, your item must be in the same (original) condition that you received it, undamaged, unworn or unused, with tags, related documents, gifts, in its original internal and external packaging, and anything else that came with the item. You’ll also need the receipt or proof of purchase. A set box containing several items may only be returned for refund as a whole, including all of the original items.
Apart from new product defects, external damages to various parts of the watch (including movement, glass, strap, crown, bezel, screws, and any other physical parts) caused by wearing will affect your return rights. If the outer box of the product is intentionally scratched or damaged, no return request is accepted, or compensation is required according to the price of the box.
If it is a partial return, the market price of the products you have used or reserved will be considered when calculating the refund amount. Otherwise, your right to return will be affected.
Due to different monitors and resolutions of various brands, the color of the pictures on the website will be slightly different. Please refer to the actual product color.
To start a return, you can contact us at service@dwcwatches.com and indicate reasons for your return. Please note that returns will need to be sent to the following address:
True Agility Consulting Group Co., Ltd.
12F., No. 28, Jinzhou Street
Taipei City, Taiwan 10461
Att: DWC ETERNITY Customer Service
Please note that items sent back to us without first requesting a return or prior approval from the customer service team will not be accepted, items will be sent back with no refund issued. Please carefully pack the merchandise to be returned in the original shipping container. Make sure to include this form in the box. Please ensure that the original shipping label is either covered up or removed to avoid any confusion with the shipping company.
We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at service@dwcwatches.com.
If you would like to cancel your order before it is shipped, please contact us at service@dwcwatches.com and provide your Order Number. All items in the order will be cancelled. Partial cancellation on individual items will not be accepted.
Exceptions / European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days (subject to the date of receipt), for any reason and without a justification.
You are no longer entitled to any discount or other preferential activities after returning any goods. We reserve the right to settle the payment according to the price of each product at the time of purchase and deduct the corresponding price difference from the refund amount.
If you need to return the product, please keep the product and the package intact. To be eligible for a return, your item must be in the same (original) condition that you received it, undamaged, unworn or unused, with tags, related documents, gifts, in its original internal and external packaging, and anything else that came with the item. You’ll also need the receipt or proof of purchase. A set box containing several items may only be returned for refund as a whole, including all of the original items.
Apart from new product defects, external damages to various parts of the watch (including movement, glass, strap, crown, bezel, screws, and any other physical parts) caused by wearing will affect your return rights. If the outer box of the product is intentionally scratched or damaged, no return request is accepted, or compensation is required according to the price of the box.
If it is a partial return, the market price of the products you have used or reserved will be considered when calculating the refund amount. Otherwise, your right to return will be affected.
Due to different monitors and resolutions of various brands, the color of the pictures on the website will be slightly different. Please refer to the actual product color.
To start a return, you can contact us at service@dwcwatches.com and indicate reasons for your return. Please note that returns will need to be sent to the following address:
True Agility Consulting Group Co., Ltd.
12F., No. 28, Jinzhou Street
Taipei City, Taiwan 10461
Att: DWC ETERNITY Customer Service
Please note that items sent back to us without first requesting a return or prior approval from the customer service team will not be accepted, items will be sent back with no refund issued. Please carefully pack the merchandise to be returned in the original shipping container. Make sure to include this form in the box. Please ensure that the original shipping label is either covered up or removed to avoid any confusion with the shipping company.
We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at service@dwcwatches.com.
If you would like to cancel your order before it is shipped, please contact us at service@dwcwatches.com and provide your Order Number. All items in the order will be cancelled. Partial cancellation on individual items will not be accepted.
Exceptions / Other Countries or Regions with cooling-off period
Notwithstanding the above, if the merchandise is being shipped into a country or region outside the European Union and Taiwan (Republic of China) where cooling-off period exists in its consumer rights legislation and practice, you have the right to cancel or return your order according to the local consumer rights legislation and practice, for any reason and without a justification. Please provide us with the full name of the country or region and we will further investigate and assist you on the request to cancel or return your order.
You are no longer entitled to any discount or other preferential activities after returning any goods. We reserve the right to settle the payment according to the price of each product at the time of purchase and deduct the corresponding price difference from the refund amount.
If you need to return the product, please keep the product and the package intact. To be eligible for a return, your item must be in the same (original) condition that you received it, undamaged, unworn or unused, with tags, related documents, gifts, in its original internal and external packaging, and anything else that came with the item. You’ll also need the receipt or proof of purchase. A set box containing several items may only be returned for refund as a whole, including all of the original items.
Apart from new product defects, external damages to various parts of the watch (including movement, glass, strap, crown, bezel, screws, and any other physical parts) caused by wearing will affect your return rights. If the outer box of the product is intentionally scratched or damaged, no return request is accepted, or compensation is required according to the price of the box.
If it is a partial return, the market price of the products you have used or reserved will be considered when calculating the refund amount. Otherwise, your right to return will be affected.
Due to different monitors and resolutions of various brands, the color of the pictures on the website will be slightly different. Please refer to the actual product color.
To start a return, you can contact us at service@dwcwatches.com and indicate reasons for your return. Please note that returns will need to be sent to the following address:
True Agility Consulting Group Co., Ltd.
12F., No. 28, Jinzhou Street
Taipei City, Taiwan 10461
Att: DWC ETERNITY Customer Service
Please note that items sent back to us without first requesting a return or prior approval from the customer service team will not be accepted, items will be sent back with no refund issued. Please carefully pack the merchandise to be returned in the original shipping container. Make sure to include this form in the box. Please ensure that the original shipping label is either covered up or removed to avoid any confusion with the shipping company.
We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at service@dwcwatches.com.
If you would like to cancel your order before it is shipped, please contact us at service@dwcwatches.com and provide your Order Number. All items in the order will be cancelled. Partial cancellation on individual items will not be accepted.